Outsourcing your technology needs to a Managed Service Provider (MSP) takes a great deal of confidence and trust. It means entrusting them with an enormous responsibility. That is why transparency is such an important quality for MSPs to demonstrate with their clients.
An MSP must be transparent in all service actions, including network security. SMBs should be aware of how their MSPs are protecting their network. Outsourcing tech support to a qualified MSP is supposed to provide a peace of mind, but if your network is not as secure as you are being made to believe, it can cause a lot of stress.
Integration is largely impacted by transparency. Utilizing specific communication solutions – like VoIP – requires that you make sure there is no firewall in place that can block the system. In this case, your MSP should have a firewall in place to protect your network and a VoIP solution should be able to be fully integrated. This means you will get IT support via phone without having to remove the firewall.
Be sure to check that the MSP is fully transparent whenever you decide to outsource something. Entrusting a company with such a responsibility is a big deal, so be sure to check that they are fully transparent. For more information on what services your MSP should be providing, contact Paragon at 763-463-3700.